Question 1

Do your prices include VAT?

Accepted Answer

All prices quoted are exclusive of value added tax at the prevailing rate.

Question 2

How long is a quotation valid?

Accepted Answer

Quotations / Estimates are made upon the basis of materials and labour prevailing at the date thereof and are open for acceptance for a period of 30 days from the date of the quotation / estimate.

Question 3

What happens if there is a defect after the work?

Accepted Answer

The Company undertakes to provide Services with reasonable skill and care. If defects due to a failure to exercise such skill and care occur within 12 months of the completion of the supply, the Company undertakes to remedy the defects.

Question 4

When is payment due?

Accepted Answer

The Customer shall make payment in full within 30 days from the date of invoice.

Question 5

Do you work outside Teesside?

Accepted Answer

Yes. We offer our expertise to clients within the industrial and commercial sector, Nationwide, and can offer both regional and nationwide services for commercial heating, ventilation, air conditioning and plumbing from our network of certified engineers.

Question 6

Do you look after systems after installation?

Accepted Answer

Yes. Our maintenance packages are tailored to each client to help ensure you achieve the maximum performance and efficiency from your appliance, with minimal downtime and disruption to you. Our service department is available to ensure that our installations are maintained correctly for many years after the contract completion.

Question 7

Are your engineers qualified for gas and refrigerant work?

Accepted Answer

Climatec Engineering is a gas safe registered company, and our air conditioning work is delivered by F-gas trained engineers. Our engineers are certified and trained, and work to SFG20 standards.

Question 8

What should I do if I smell gas?

Accepted Answer

Leave the area, do not use electrical switches or naked flames, and call the National Gas Emergency Service free on 0800 111 999, 24 hours a day. Then call us about the repair.

Request a quotation

Questions about quotes